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Elastic Support
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Knowledge base
IMPORTANT INFORMATION
Privacy Policy
1
Emerald X, LLC Privacy Policy
CONTACT US
Elastic Support Contacts
3
Support Channels
Elevation Newsletter - How to sign up
Elastic Webinars - How to sign up
GET STARTED
New User Resources
4
Browser and OS Requirements
Glossary of Terms
Computer Best Practices to Optimize Your Elastic Experience
New Rep and Buyer Toolkit
MORE LEARNING
Dashboard Functions
7
Orders Widget
Order History Widget
Collections Widget
Print Jobs Widget
View Catalogs Widget
View all 7
Create an Order
15
Placing a New Order
View Catalog Screen (Order)
Standard Order Build Screen
Quick Order Build Screen
Enter Quantities Screen
View all 15
Key User Flows
8
Explore Catalogs
Explore Catalogs Flow
Create Standard Order Flow
Create a Quick Order Flow
Create a Whiteboard Flow
View all 8
Order Imports/Exports
8
Import a File
Export to XLSX
Export Order PDF
Create an Availability Output (Excel)
Create an Availability Output (PDF)
View all 8
User Menu
2
Preferences
Account Settings
Order History
3
Order History Basics
Export XLSX
Create a Reorder
Sharing
2
Recommended Rep Sharing Pathways
Share With Dealer
Create a Collection
5
Create a Collection Screen
Create a Collection
Print (PDF Output)
Share a Collection
Menu (Collection)
Create a Whiteboard
7
What is a Whiteboard?
How do I create a Whiteboard?
Whiteboard Layout Templates
Adding and duplicating pages in your Whiteboard
Important Keyboard shortcuts in Whiteboard
View all 7
View a Catalog
6
Select a Catalog Screen
View a Catalog Screen
View Page Types
Notes & Catalog Revisions
Ratings
View all 6
Videos
2
Video Library
GOA / NuOrder Import a File Tutorial
Webinars
8
Sign Up for Webinars
Best Practices for Trade Show & Sell-In Season
Retailer Webinar: The Beginner's Guide to Elastic
Webinar Recording: New UX Walk Through
Elastic Roundtable - 11.18.21
View all 8
Video Scripts
6
New User Registration Script
Resetting Your Password Script
Dashboard Navigation Script
Creating a New Order Script
Standard Order Mode Script
View all 6
Campaigns
5
Campaigns
Create a Campaign Group
Creating a Campaign
Design a Campaign Email
Subscribe to Email Campaigns
Metrics
1
Metrics Guide for Reps and Dealers
FAQs
FAQs
11
How do I reset my password?
How do I register to use Elastic?
Where do I find my print jobs?
How do I print an order?
Dashboard Screen Explained
View all 11
ONLINE PAYMENT PORTAL
Support
4
Intro/Welcome
Make Payment
Receipts
Statements
NEW FEATURES
Release 2024.18
1
Easily Switch Between Standard Order and Quick Order Modes
Release 2024.15
2
Whiteboard Creation After Submitting an Order
Dropped Items Noted on the Order Exception Screen
Release 2024.11
1
Enhanced Collection Sharing Email
Release 2024.8
3
Add a Close/Cancel Option on Order Type Popup Window
Campaign Template Design - Unlock Black Bar for Editing
Change the Order of Columns on the Order Confirmation PDF
Release 2024.3
1
Preview a Collection as a Customer
Release 2023.15
1
Excel Download in Orders View
Release 2023.14
1
Add Option to Export Entire Order from Exceptions
Release 2023.11
1
Exclude Unavailable Items
Release 2023.8
1
Slider Arrow in Multi-Branded Dashboard
Release 2023.7
2
Explore Page: Catalog Carousel
Show Order Number and Name in the Order Header
Release 2023.6
4
Marquee Enhancements
Collections Widget Updates
Collections Tile Updates
Multi-Brand Collections Builder
Release 2023.5
1
Marquee Updates
Release 2022.8
0
Release 2021.16
1
Enhanced Whiteboard
Release 2021.10
2
Export PDF from Orders Widget
Updated Summary/Table Layout in Export PDF
Release 2021.9
1
English (AU), English (NZ) added to Preferences Language Selector
Release 2021.8
2
Swedish, Finnish, Norwegian added to Preferences Language Selector
Updated Pagination UI for Catalog and Category Landing Pages
Release 2021.4
1
Improved Import a File
Release 2020.20
2
Orders Report
Ability to Export Product and Feature Data in Media Pack
Release 2020.16
0
Release 2020.15
3
Freeze Column in Availability Table
Expanded Customer Search Options
Rename Shipment Tab Update
Release 2020.14
1
Total Quantity in Order Confirmation Email
Release 2020.10
1
Duplicate and Share Modal Update
Release 2020.9
4
Sharing UI Updates
Order Grid Update
Increased size of View Alternates Modal
Improved Product Search
Release 2020.7
2
Improved Processed Orders and Invoices Search
Portugese added to Language Preferences
Release 2020.2
1
Inventory Sort and Defaults
Release 6.1.9
4
Quantity Entry
Updated Catalog Tiles
Updated Add to Shipment
Updated Filters
Release 6.1.8
3
Style Number Sort
Add Alternate Images to Whiteboard
Add to existing shipments from View Catalog page
Release 6.1.7
4
Enhanced Customer Search
Updated Sales Program Checkout Screen
Automatically Create Shipments
Add Images to your Whiteboard
Release 6.1.6
2
Drag and Drop from the Overview Page
Available on added to the Quantity Pages
Release 6.1.5
4
Dashboard Product Search
Quick Order Image Zoom and Product Display Pop-up (PDP)
Order History Tabs Now Available in Orders Widget
New 'Availability' Table
Release 6.1.4
3
Media Pack
Drag & Drop Products Between Shipment Tabs
'Add To Cart' Button in 3up
Coming Soon
0
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